If you have a problem but it doesn't require
the attendance of a contractor please
report here:
Looking for an update on maintenance already reported?
Complete below form and the maintenance team will be in touch.
EMERGENCY?
Burst Pipes: are an emergency. Shut the water off at the stop tap (refer to signage in property for location), report to maintenance immediately. If it is outside of hours working hours (9am-6pm) the plumber will attend within the hour.
Call: 01332 439060
Fire Alarm: Alert the other occupants and vacate property, if a genuine fire call the fire brigade 999.
False Alarm Fault:
Call: 07973 384788
EMERGENCIES: 01332 439060
No Power: Unplug everything and flip fuse back up on the fuse board (see signage in property for location). Plug appliances back in one by one to identify faulty appliance.
Please report above.
Always check western powers website first for any power cuts in your area:
https://www.westernpower.co.uk/power-cut-information
No Heating/Hot Water: Report before 5pm and it will be resolved the same day. Out of hours an engineer will attend the following day.
Lock Fault Call: 01332 439060
WiFi: Please report above.
All maintenance other than emergencies are to be reported through the above contact form. This will allow us to process maintenance issues as efficiently and quickly as possible.
ENQUIRIES
charlotte@houseshareheroes.co.uk
Houseshare Heroes Ltd, 6 Hall St, Derby, DE24 8RZ
Company Number: 11217176
CMP - CMP009207
PRS - PRS014234